Session 1 of Supervisory Skills

380.05 Getting Started as a Supervisor
As a new supervisor you have the added responsibility of overseeing other people's work in addition to getting your own work done. Striking the balance can be challenging and many experienced supervisors say they would do things a little differently if they had a chance to start over as a supervisor. This course will help you as a newly promoted supervisor get it right the first time as you transition into supervision. Course content is presented in a practical way and focuses on understanding the co-op business, helping you clarifying roles and responsibilities, gaining acceptance as a new supervisor, and creating a long-term development plan for continued success.

After completing this course, you will be able to:
• Differentiate between being an employee and a boss.
• Clarify the roles and responsibilities of your employees.
• Identify the characteristics of successful work groups.
• Use a variety of techniques for encouraging initiative.

383.05 Improving Your Effectiveness Through Communications
Whether speaking or writing, each of us has our own unique way of getting our point across. Sometimes it works and sometimes it misses the mark. As a supervisor, the messages you send through your communications have a big impact on how others approach their work. This course will help you discover your individual style of communication, identifying factors that impede or enhance your effectiveness as a supervisor. Internal, external and written communication will be discussed, including how to organize your message to ensure the content is easy to understand.

After completing this course, you will be able to:
• Improve work relationships by reducing misunderstands.
• Apply verbal and nonverbal techniques for effective communication.
• Strengthen your written and oral communication.
• Recognize and deal with factors that hinder communication.

385.05 Motivating Employees
Have you ever wondered how you can help someone be motivated to contribute more? If they did, what would be the impact on the rest of team? Then again, if they don't get motivated and achieve more, how will that impact the others you supervise? Motivation can lift your employees' level of performance, increase job satisfaction, and promote teamwork. This course will explore the co-op supervisor's role, value and rewards in motivation. You'll review a self-evaluation tool to help identify your motivational strengths and weaknesses.

After completing this course, you will be able to:
• Discuss your role in motivating staff at your co-op.
• Explain the value and types of motivation.
• Use motivational techniques for staff of all ages.
• Reinforce the behavior and motivation of your most valuable staff.

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