Session 3 of Supervisory Skills

387.05 Tools for Effective Performance Management
Conducting annual performance reviews are often one of the most difficult things for a supervisor to do. In reality, they can be done with greater ease and with better results if you address performance daily rather than just once a year. This course introduces you to effective activities (including disciplinary action) that you can use to help you and those you supervise create and meet development goals that benefit both the individual and co-op, You'll leave this course more confident in your daily performance management
and ready to conduct the next performance appraisal with confidence.

After completing this course, you will be able to:
• Identify the aspects and value of performance management at your co-op.
• Develop day-to-day planning, monitoring, and evaluation skills needed for effective performance management.
• Improve working relationships with effective coaching techniques and the use of feedback.
• Recognize the types of performance appraisals and techniques for conducting an effective appraisal. Decide when to use formal discipline.

386.05 The Supervisor and Human Resources
When it comes to HR issues, doing what is the most convenient or nice thing to do might not be the legal or right thing to do. Whether your co-op has a full-time human resources staff to help you or not, to successfully supervise co-op employees you need to understand the human resource function and your liability with regard to employment laws. This course focuses on the co-op supervisor's role in compensation and benefits, training and development, employee and labor relations and interviewing.

After completing this course, you will be able to:
• Outline the functions of a human resources department.
• Ensure compliance with all applicable laws and co-op policies.
• Describe your liability with regards to employment laws.
• Clarify the relationship between your responsibilities and those of HR.

384.05 Resolving Conflict Through Negotiation
It's not fun when things get ugly and it's even more challenging when you supervise the people who are in disagreement. You may feel like you're stuck in the middle; when in reality, you're actually in charge. Like it or not, conflict with or among employees is likely to arise for all co-op supervisors at some point in their careers. Negotiation is a proven strategy for coming to mutually acceptable agreements in conflict situations. In this course, you'll learn a three-step process to help eliminate potential hostility through effective negotiation.

After completing this course, you will be able to:
• Gain a new understanding of anger and its effects.
• Recognize your conflict pattern and the patterns of others.
• Address workplace disputes.
• Use a variety of approaches to conflict resolution.