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Supervisor & Manager Development Program: Session 1
February 26, 2019 @ 8:00 am - 4:30 pm
$150(713.1) Engaging and Developing High-Performing Employees: Bringing Out Their Best
According to Gallup, two-thirds of employees are either “phoning it in” or actively undermining the work of the organization because they aren’t engaged. From the time a co-op hires an employee until the employee leaves, supervisors are responsible for maximizing employee performance. Learn how supervisors can motivate employees to feel empowered and contribute an honest day’s work.
LEARNING OBJECTIVES
- Recognize your responsibilities in recruiting, selecting, and retaining team members.
- Communicate goals and expectations to each team member.
- Coach and mentor your team members towards meeting their goals.
- Motivate your team members to continuously improve their performance.
- Develop your team members’ knowledge and skills.
- Learn how to use delegation as a development tool.
- Hold your team members accountable for meeting goals and expectations.
- Determine when it’s appropriate to use a formal discipline process up to, and including, termination.
KEY TOPICS
- Importance of employee engagement
- Four-step process for setting, monitoring and supporting expectations of team members
- Goal-setting
- Supervisors’ role as coach and mentor
- Delegation
- Process for giving effective feedback to team members
- Supervisors’ responsibilities in recruiting, selecting, and retaining team members
CERTIFICATE PROGRAM
Supervisor and Manager Development Program
CREDITS
- NRECA – 1 credit
- CEU – 0.6 credits